Terms of use
Version 2026-09-10.1 · 2026-09-10
Keep a copy. Agreement acceptance, acknowledgment of this notice and optional processing choices are recorded separately.
Your agreement and the service
These terms govern Preuve en main (Canada) and Case in Hand (United States), operated under the Preuve en main trade name at the contact address below. Creating an account, buying a service, or using the application requires an affirmative acceptance. Merely visiting an information page is not recorded as agreement. You must be at least 18 and the age of majority where you live, and have authority to enter this agreement. Organizational users must have authority to act for their organization and to handle the information they enter. Do not share an individual account password.
General information; no professional representation
We provide software for organizing facts, evidence and user-written drafts, and general legal information. We are not a law firm, your lawyer, an immigration representative or an emergency service. Use does not create an attorney-client relationship or legal professional privilege. We do not decide which claim you should bring, whether evidence is admissible, or what a tribunal will do. A template, citation, calculation, AI transcript or formatted document is not legal advice or an official filing. Have a licensed professional review consequential decisions and documents. Nothing in these terms authorizes an activity reserved by law to a licensed professional.
Jurisdiction, sources and deadlines
The Canadian material principally concerns Québec and Canadian federal law; it is not a representation of coverage of every province or territory. US rules vary by state, court and subject. Check the jurisdiction, current official text, court rules, required forms, service requirements and filing deadlines yourself, with professional assistance when needed. A recorded review date describes a past review, not a guarantee that a rule remains current. We do not file or serve documents for you, monitor your deadlines, authenticate your evidence, witness signatures or notarize documents. A digital fingerprint can help compare files; it does not prove truth, lawful collection, chain of custody or admissibility.
Your content and permitted use
You retain ownership of your content. You authorize only the processing needed to perform the features you request, maintain security and comply with law, as described in the Privacy Notice. You must have a lawful basis to collect, record, upload and disclose information about other people, including children. Do not fabricate or alter evidence misleadingly, impersonate someone, harass, upload unlawful material, violate a court order, invade another person’s privacy, distribute malware or bypass access controls. Recording laws differ between jurisdictions; do not assume one participant’s permission is sufficient. Keep originals, verify automated output, redact unnecessary sensitive information and review every export before sharing.
Storage and optional processing
Local records can be lost if browser storage is cleared or your device fails. Account sign-in alone does not authorize new cloud uploads: synchronization requires a separate optional choice. Synchronized case text is readable by the server; the encrypted evidence vault is a different feature. Transcription sends audio for processing, and Studio export sends the selected document text for server rendering. These features require separate confirmation. Keep independent copies of important records. Encryption and access controls reduce risk but cannot guarantee confidentiality or availability. See the Privacy Notice for recipients, transfers, retention and rights.
Orders, renewals and cancellation
The final checkout identifies the selected product, currency, amount, taxes, payment frequency and whether the purchase is one-time or recurring. Review and correct your selection before authorizing payment. No subscription begins solely because you accepted these terms. Recurring billing requires a separate affirmative authorization and continues at the disclosed interval until cancelled. Cancel through Account → Manage billing or request help at equipe@preuveenmain.ca if that control is unavailable. Cancellation stops future renewals and normally leaves paid access available through the current paid period. A one-time document or case purchase does not renew. Prices and entitlements on the confirmed order govern that purchase. Material price or renewal changes require the notice and any new consent required by applicable law; they are not applied retroactively.
Refunds and access to your information
Contact equipe@preuveenmain.ca with the order reference and issue to request a refund or correction. Mandatory cancellation, refund, statutory warranty and chargeback rights always apply, including remedies for missing disclosures, non-delivery or defective services. We do not impose a blanket “no refunds” rule. Cancellation of a subscription and deletion of an account are different requests. Basic access, deletion requests and legally required access or portability of your information are not conditional on buying a subscription; premium formatted reports may be chargeable. You may request a copy of your account information and agreement receipts without payment.
Availability, suspension and responsibility
We exercise reasonable care but cannot promise uninterrupted service, error-free output, a legal result or universal acceptance of a document. We may proportionately restrict misuse, security threats, unlawful activity or unpaid premium features. Where reasonably possible we explain the reason and provide a way to retrieve your information, unless prohibited by law or unsafe. These terms do not exclude liability or remedies that cannot lawfully be excluded, including applicable legal warranties, intentional or gross fault, or protected personal injury claims. They do not shift our own legal duties to you. We make no promise that use prevents litigation.
Disputes and changes
Contact us first if you wish, but this is not a condition for using a court, regulator or statutory remedy. There is no mandatory arbitration, class-action waiver, restriction on honest reviews or exclusive forum imposed on consumers. Québec and applicable Canadian federal law govern the Canadian service subject to mandatory protections where you live; US consumers retain all applicable federal and state protections and available venues. If a clause is unenforceable, remaining clauses continue only to the extent lawful. We identify material updates by a new version and ask for renewed acceptance before new uses requiring that agreement. Existing purchase rights are not silently replaced. You may decline updates and still use account, cancellation and data-rights controls.
Copies and contact
You can save or print these documents and download your acceptance receipt in Agreement & data controls. We record the version, document digest, language, server time and account identifier of an affirmative acceptance; that is evidence of a recorded action, not proof that a person read every word or a waiver of their rights. Marketing is optional and separate. Canadian contracts are provided in French; selecting English is a separate express choice after the French version is provided. Questions, accessibility help and billing: equipe@preuveenmain.ca. Privacy requests: vieprivee@preuveenmain.ca. Preuve en main / Case in Hand · 6801, route Transcanadienne, Pointe-Claire (Québec), Canada H9R 5J2 · +1 514-695-1610 · equipe@preuveenmain.ca