Does the new warranty cover labour and shipping?
In the United States? This answer is Québec and Canadian law. The US side of this site answers different questions, state by state: different law, and different coverage. Go to the US side
Short answer
Yes to both, according to the text of the Act. Section 38.2 says the warranty “covers parts and labour”, and s. 38.5 places reasonable transportation costs on the merchant or the manufacturer.
In detail
This is one of the most concrete points of the new regime, because that is often where the cost of a repair is decided. Section 38.5 provides that “the merchant or the manufacturer shall assume the reasonable transportation or shipping costs incurred in respect of the performance of the warranty”, and shall “carry out the repairs to the goods and assume their cost or shall permit the consumer to have the repairs carried out by a third person and shall assume their cost”.What the warranty does not cover is written just as clearly in s. 38.3: “(a) normal maintenance service and the replacement of parts resulting from it; (b) damage resulting from abuse by the consumer; or (c) any accessory other than that determined by regulation.” Routine maintenance therefore stays at your expense.
What to document
The quote or repair invoice, separating parts, labour and shipping. Who asked for what, and when. If the merchant refuses to pay an item, keep their written answer.
Put your facts in writing, free. Writing your version down early, keeping your documents dated and preparing your questions for a lawyer: the tool is there to document, never to advise.
Open the application Up to 3 files, no card · see the plans
And to put it in order: our free tools · number your exhibits, set your facts in date order, request a copy of your file. No account, and nothing leaves your browser.
Official sources
- Consumer Protection Act, ss. 38.1 to 38.9 · marked “In force: 2026-10-05”, read on 13 August 2026.
- The full guide to this warranty
Related questions
- My appliance broke after the warranty ended, do I still have a remedy?
- The merchant has no parts to repair my item?
What this page is not
This is general legal information about the law of Quebec and Canada, dated and sourced. It is not legal advice, not a strategy, and not a prediction about the outcome of a case. In Quebec, only lawyers and notaries may give legal advice (Act respecting the Barreau du Québec, ss. 128 and 133). Laws and amounts change: the official source always prevails over us.